This week we’ve been considering the role that our personal reactions to a change plays in the effectiveness of the change and its associated transition.
Today we’re going to investigate the various aspects of our personal reaction to a given change, to better understand the interplay between the four main reaction types; satisfied, resistant, distress, and indifferent.
Tomorrow we’ll talk more about how to shift our perspective within each reaction type to allow us to more smoothly transition to the change.
The Four Reaction Types
Welcome to the View Finder Perspectives Model, which I created around five years ago and have used to investigate how multiple people react differently to change, as well as how we react individually.
One of the most surprising aspects of this model is that it allows for multiple reactions by the same person about the same change.
It is common to assume that we must pick one area of the model, and disregard any other reactions that aren’t supportive of our main reaction type. But we humans are much more complex than sticking with one reaction to a given situation.
Today I’m going to use a general example of a new job to highlight how, even when a change is considered to be a good one, our reactions can still be complex.
Jessica - an example of the model in use.
Meet Jessica, who was just offered a job at a new company. Her current job environment was becoming more and more depressing following an unpopular acquisition.
Most of the people within her team had already found new jobs, and Jessica was given most of their responsibilities to add to her own, without a change in pay or title. When she landed this new job at an up-and-coming company, Jessica was thrilled and couldn’t wait to give notice to her boss.
She was surprised, however, when her boss responded with a counter-offer with more money and a new title - those things she had been waiting for all along but wasn’t offered until she had threatened to leave. Jessica’s new job would offer a new title and more money too, but not to the extent that was offered by her current employer.
What should Jessica do? Let’s break these things down to explore Jessica’s various reactions, first to her new job offer, then to the counter-offer. These are, after all, two separate changes.
View Finder Index
At lunch time, Jessica quickly completed the View Finder Index to help her better understand her reactions to her new job offer and her current job’s counter-offer with the hope of gaining enough clarity to determine her next steps.
The index uses a scale from zero to ten for each reaction-type. Zero represents no existence of that reaction, while ten represents a high level of that reaction. In addition to assigning a numerical value to each reaction, Jessica also jotted down her reasoning for each score.
Reaction to the new job offer
About the Author
Megan Rounds, Ed.D. is owner and principle perculator of perculcha, llc.
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